We're Hiring! Customer Service

We're Hiring! Customer Service

Pumpables is hiring!

We’re looking for a new customer service team member with heart, commitment & the ability to assemble a shield kit blindfolded.

About this role

You’ll primarily be working through customer contact via Facebook and email, but you’ll also need to be engaged with our community via social media and working with the rest of the team to ensure everything is working smoothly. 

Important - we’re hoping to find someone who’ll be comfortable doing the odd IG Story / Reel.

Here’s what you’d be doing:

  • Answering tickets via our cloud-based customer service software. 
  • Supporting customers with product guidance, questions about their order, or who need troubleshooting help. 
  • Enjoying how lovely most customers are, but being stoical with the hostile / cranky customers who are stressed and probably didn’t get enough sleep. 
  • “Going to work” in, not an office, but a virtual workspace (we use Asana) where you will collab with the rest of the team and be proactive about getting work done. 
  • Keeping an eye on our community and socials
  • Engaging with customers on social media answering comments and doing an occasional reel.

Requirements for the role:

  • Extensive familiarity with modern breast pumps.
  • Patient, kind person who is able to empathise with our customers. 
  • Impeccable communication - grammar, spelling, ability to communicate online must be ON POINT. 
  • Real passion for supporting new moms / pumpers AND
  • Real passion for helping our brand grow.

Basic conditions of work with Pumpables (read carefully!) 

  • We expect this role to be 20 hours per week, but we’ll try to work with you to hit the amount of hours per week that works best for you.
  • There are no ‘set hours’. This is a customer service role, so you’ll balance helping out customers fast with maintaining flexibility for your life. We imagine you’ll login and work through tickets / tasks a couple times a day, maybe morning and afternoon. 
  • You’ll be paid based on hours worked every 2 weeks, invoicing us as a contractor.
  • We’re almost totally text based and asynchronous . Consider us a bunch of ‘appointment-phobics’. Sometimes we’ll have a call. There was one back in 2021. They’re to be avoided though, right? 

About Pumpables

We’re a new breast pump company that lives on the internet. We know A LOT about breast pumps, and what works best for pumpers, and we learn from our community all the time, too. We’re on a mission to make pumping better by building better products, and building a brand culture that supports and empowers. 

We have a few quirks. We’re fully remote and we aren’t into ‘traditional’ ways of doing things. You’re in control of when you do your work. Our workplace is  basically like an incredibly complicated chat group. It’s not for everyone - you need to be intrinsically motivated.

Is Pumpables right for you? It is if you care about what we care about - building a company that does good in the world supporting new parents, that is on a path to big growth and real impact, and proving that we can do it at home, in our own time, too. We’ve got something to prove and we hope you’ll want to be part of that.  

 -> APPLY NOW

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15 comments

I am so bummed, I was so excited to apply and when I tried it said that the application is closed. I pretty much spent the last 4 years of my life trying every pump out there and do have extensive knowledge and feedback on all of them. I recently bought my Genie Advanced pump and will start exploring with it once I deliver! Super excited! Please do keep me in the loop for future vacancies, thank you :)

Sarah AlSheikh

I got my application in yesterday and am staying hopeful. As a wife to a Marine and a mama to a little one, this is perfect for me! Not mention my countless years of customer service experience and my loyalty to the quality of your product. Looking forward to hearing more about this opportunity!

Denise Maley

Hey Pumpables team! I’m really looking forward to the opportunity of being apart of your team. I know if given the opportunity I would be a great asset to the team. Not only am I a breastfeeding/pumping mom but I have a lot of customer service and management experience. I thank you in advance for even taking the time to read this post and really look forward to hearing back from you guys!

Odalis Neri

Hi guys,
I definitely think this job is suited for me, as I have a 4 month old and wanting a job I can work from home!
I use the genie advanced breast pump everyday and absolutely love the product. I’ve tried out a lot of breast pump but nothing works as well as the pumpables.

Regards
Katiejo flegg :)

Katiejo Flegg

So exciting! I applied for a sales job earlier this year and used my Genie Advanced for my sales presentation. Unfortunately, I was not offered the job, but I think this is obviously a better fit :) Applying today!

Susan Ratchford

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