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FAQ

Shipping

Free shipping on orders over USD $70 to US, Singapore & Australia

We know you love free shipping!

All orders over USD $70 to US, Singapore and Australia will enjoy free shipping.

We ship all breast pump orders placed within these regions via express delivery.

How long is shipping within US?

US orders will ship from our warehouse in Los Angeles. Express shipping takes 2-3 business days and standard shipping takes 5-6 business days.

Please note that shipping times may increase for more remote regions i.e. Hawaii.

How long is shipping within Australia?

Orders to Australian addresses will ship from our warehouse in Adelaide. Express shipping takes 2-3 business days and standard shipping takes 5-6 business days.

Please note that shipping times may increase for more regional areas outside the AusPost express network.

How long is shipping within Singapore?

Orders placed to Singapore addresses will ship from our warehouse in Singapore. All orders will take 2-3 days to arrive.

International orders

Although we are happy to ship international orders outside US, Singapore and Australia, please be aware that these shipments will be cross border.

This means that shipping times will be up to 2 weeks and you will be liable for any customs charges imposed in your region.

Does Pumpables cover tax for international customers

No.

If you are outside the US, Singapore or Australia, please be aware that your shipment will be cross border.

Our prices do not include any local taxes or duties that may be imposed by your local customs authority.

Please make sure you are aware of all fees and taxes that may be charged, because once your order arrives you will be liable for these.

We will not refund you if your local customs authority charges you taxes or fees and you change your mind.

Returns

We do not accept returns on used products

It's important to understand that we do not accept returns on products once they have been used.

Breast pumps are personal use items, and once the hygiene seal has been broken, your item is not eligible for a return.

We know this can be daunting, and we're here to help you make the right choice however you can.

If you're not sure if a product is right for you, get in touch so we can talk it through. We're here to help!

Unused products may be returned within 60 days of purchase

If you need to return your item, please get in touch so we can initiate a return.

We'll need to confirm that your order is unopened and able to be returned to stock for sale to another mama.

Choosing the right product

We don't accept returns on used products, but we're here to do everything we can to help you choose the right one!

Please feel free to use our measuring tool or Fitting Room, talk to other mamas in our community or get in touch so we can talk through your options.