At Pumpables, we want you to feel confident about your purchase of our products. Here’s a rundown on our Returns policy:
30 Day Returns – So long as your product is in saleable condition
If you have purchased one of our products and for some reason you wish to return it, then you can return your order within 30 days of purchase.This is conditional on the products being brand new – they must be completely unused, in unopened packaging and in saleable condition (i.e. we can replace them in our warehouse to be sold to another customer).
If you’ve used your product, unfortunately we cannot accept a return.
Breast pumps and breast pump accessories are personal use items, so once they’ve been used, there is no way that we can sell them to someone else or accept a return on them.
So, just to be crystal clear – we’re only going to accept a return and refund your purchase if your products are:
- Returned within 30 days of purchase AND
- Unused, unopened and in saleable condition (able to be sold to another customer).
If you’re not sure you’ve picked the right product:
If you’re worried about buying a breast pump or accessory from us and ending up with something that is not right for you or does not work the way you want it to, and being unable to return it, then here are some things you can do:
1. Ask us for help!
We’re very used to having people contact us asking for help working out which product is right for them or which accessories they need. If you’re at all worried, please get in touch. You can message our Facebook page, email us at hello @ pumpables.co – whatever is easiest for you!
2. Ask other pumping mamas for help!
We highly encourage you to pop over to our Facebook page and leave a question there if you’re not sure about something, and we can post it to our status so that other pumping mamas can respond and help you out. This is a great way to get some really helpful advice (and you know it’s objective)!
How to return a product
If you have changed your mind or want to return your order for some reason (see above for more detail), then doing so is easy. Just get in touch with our customer support and we’ll let you know the address to send everything back to. As soon as your items have been received back at our warehouse we’ll process a refund for you less our initial postage cost. It usually takes a few days for refunds to clear, though this depends on your bank.